FAQ and Troubleshooting

This article answers the most common questions about using, licensing, and troubleshooting your HTML template.

Licensing

What does my license allow?

When you purchase a template on ThemeForest (Envato), you receive a Regular License by default. This allows you to use the template for one end product (one website) for yourself or one client. If you need to use the same template for multiple projects, you'll need a separate license for each.

For full licensing details, refer to the official Envato License Terms.

Can I use this template for a client project?

Yes. A Regular License allows you to create one end product for a client. The end product (the finished website) is then transferred to your client. However, you cannot redistribute the template files themselves.

Can I resell or redistribute the template?

No. You cannot share, resell, or redistribute the template files in any form. This includes offering them as a free download, including them in a website builder, or bundling them with other products.

Updates

How do I get template updates?

When an update is available, you can download the latest version from your Envato (ThemeForest) Downloads page:

1. Log in to your ThemeForest account

2. Go to your Downloads section

3. Find the template and click Download

4. Choose "Main File(s)" to get the latest version

Will updating overwrite my changes?

The downloaded update is a fresh copy of the template. It does not automatically overwrite your customized files. You'll need to manually compare the new files with your modified version and apply any relevant changes.

Before updating:

1. Create a complete backup of your current website files

2. Download the new version

3. Compare the original (old version) with the new version to see what changed

4. Apply those changes to your customized files, or re-apply your customizations to the new version

For comparing files, tools like WinMerge (Windows), Kaleidoscope (Mac), or the built-in diff feature in VS Code work well.

Support

What's included in item support?

According to Envato's Item Support Policy, the author provides support for:

• Answering questions about how to use the template

• Answering technical questions about the template's features

• Helping with issues caused by bugs in the template

• Providing updates to ensure the template works with new browser versions

What's NOT included in item support?

Support does not cover:

• Customization or modifications beyond the template's built-in features

• Third-party plugin/library installation or configuration

• Integrating the template with a CMS, backend framework, or custom server-side logic

• General web development guidance or tutorials

• SEO setup, hosting configuration, or domain management

If you need custom development work, consider hiring a freelance developer through platforms like Envato Studio, Upwork, or Fiverr.

How do I contact support?

You can reach out through the template's comments section on ThemeForest, or through the support contact information provided on the template's item page. Please include as much detail as possible when reporting an issue: what you were trying to do, what happened, and any error messages you saw.

Common Issues and Fixes

The site looks broken when I open files locally

Symptom: Fonts don't load, some JavaScript features don't work, or the browser console shows CORS errors.

Cause: Some browsers restrict loading local files due to security policies (the file:// protocol). Fonts and some JavaScript features may be blocked.

Fix: Use a simple local server instead of opening files directly. If you have VS Code, install the Live Server extension - it launches a local server with one click and automatically refreshes the browser when you save changes.

Alternatively, if you have Node.js or Python installed:

bash

# Python
python -m http.server 8000

# Node.js (install serve globally first: npm install -g serve)
serve .

Then open http://localhost:8000 in your browser.

The contact form doesn't send emails

This is expected. HTML templates are static files - they don't include server-side code to process form submissions. You need to connect the form to an external service or a backend script. See the "Contact Form" section in the JavaScript Components article for setup options.

Images don't display after uploading to the server

Check the following:

1. File was uploaded: Verify the image file exists on the server in the correct location

2. Path is correct: Make sure the src attribute in the HTML matches the actual file location. Paths are relative to the HTML file

3. Case sensitivity: Linux servers are case-sensitive. photo.JPG and photo.jpg are different files. Make sure the filename in your HTML exactly matches the file on the server, including uppercase/lowercase letters

4. File format: Ensure the image is in a web-compatible format (JPG, PNG, GIF, WebP, SVG)

The mobile menu doesn't open/close

Common causes:

• jQuery or the required JavaScript library isn't loading (check the console for errors)

• A JavaScript error elsewhere on the page is preventing all scripts from running

• You accidentally removed or renamed a script file

Open the browser console (F12, Console tab) and look for red error messages. These usually point directly to the problem.

Fonts look different from the demo

Possible reasons:

• Google Fonts require an internet connection. If you're working offline, fonts will fall back to system defaults

• Some fonts in the demo may use a premium font that isn't included in the download. Check the template's credits section to see which fonts are used

• Your browser or operating system may render fonts slightly differently than what you see in the demo screenshots

The page loads slowly

Common causes for slow loading:

• Unoptimized images (the biggest culprit). Compress all images before uploading. Use TinyPNG or Squoosh

• Too many high-resolution images on a single page

• Large video files embedded directly. Consider using YouTube or Vimeo embeds instead

Something works in Chrome but not in Safari/Firefox

The template is built and tested for modern browsers. Minor rendering differences between browsers are normal. However, if a feature is completely broken in one browser:

1. Check if it's a known browser-specific issue by searching online

2. Make sure you're using the latest version of the browser

3. Check the browser console for errors specific to that browser

Browser Compatibility

The template supports the latest versions of:

• Google Chrome

• Mozilla Firefox

• Apple Safari

• Microsoft Edge

Internet Explorer is not supported. IE was officially retired by Microsoft in 2022, and modern web templates rely on CSS and JavaScript features that IE cannot handle.

Credits and Resources

Stock images in the demo

The photographs shown in the live demo/preview are sourced from stock photography websites and are used for demonstration purposes only. Due to licensing restrictions, these images are not included in the template download.

If you need stock photography for your project, some popular sources include:

• Unsplash - free, high-quality photos

• Pexels - free stock photos and videos

• Envato Elements - subscription-based library with photos, graphics, and more

Third-party libraries

The template uses open-source JavaScript libraries and CSS frameworks. These are included in the download and licensed under their respective open-source licenses (typically MIT). You don't need to purchase separate licenses for them.

Fonts

Web fonts used in the template are either loaded from Google Fonts (free to use) or included as self-hosted files in the fonts/ directory. Check the template's stylesheet for @font-face declarations or Google Fonts <link> tags to see which fonts are used.

Still Need Help?

If your issue isn't covered here:

1. Re-read the relevant article in this documentation - many questions are addressed in the detailed sections

2. Search for the specific error message or issue online - chances are someone else has encountered the same problem

3. Check the template's comments section on ThemeForest for solutions shared by other buyers

4. Contact support through ThemeForest as a last resort, providing a clear description of the problem along with screenshots or error messages